Unpacking the Issue of Poor Communication at Work

Almost daily am I reminded of a research article that has become somewhat seminal in my understanding of workplace communication and highlights the importance of understanding and flexing to different communications styles.

The Economist Intelligence Unit study, sponsored by Lucidchart, found that different communication styles were the most frequently cited cause of poor workplace communication, identified as an issue by some 42% of respondents. This response was flagged ahead of issues relating to unclear responsibilities, time pressures, leadership failures or personal differences.  

Not surprisingly then, years later, newer research suggests this challenge remains relevant and in play. The Indeed/YouGov research paper published in 2025 found that 42% of UK employers identified differing communication styles and expectations as the biggest challenge facing a multigenerational workforce. Korn Ferry also reported in 2025 that 43% of workers struggle with different communication styles across generations.

Whilst these newer studies focus on age-diverse workplaces, the practical lesson still applies more broadly: we need to better understand the person we are communicating with. As individuals or leaders, understanding our own preferences is only the starting point. We also need to notice what helps others understand, contribute and act.

That might mean providing information before a meeting, explaining the purpose before the process, or pausing long enough for someone to form their response. A useful question to ask your team:

“What could I do differently to make my communication more useful to you?”

The answer may be surprisingly simple :)

#Leadership #Communication #TeamEffectiveness #DISC

Economist Intelligence Unit, 2018; Indeed/YouGov, published 2025; Korn Ferry, 2025